Customer Support –
Avoiding Direct Deposit Fees:
When processing payroll, occasionally employees change banks or account numbers. Pay amounts may have been entered incorrectly, or pay dates may be wrong. Any of these errors can delay processing of your direct deposit.
We may charge a Direct Deposit Correction Fee (formerly known as a Special Handling Fee) if an error occurs that requires corrective action to meet your pay date.
These fees ARE NOT typical for an account on a regular basis. They are only charged when a corrective procedure is necessary to ensure that a received payroll file will be processed for the requested pay date. Most of the fees can be avoided with a regular review of your Transmission Verification Report.